Privacy Policy

Effective Date: March 29, 2026

Lima Driving Academy (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia, PIPEDA (Personal Information Protection and Electronic Documents Act), and applicable ICBC (Insurance Corporation of British Columbia) requirements for driver training providers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book lessons, or communicate with us.

1. Contact Information

If you have questions about this Privacy Policy or your personal information, contact:

Lima Driving Academy
Phone: +1 (778) 758-5859
Email: info@limadrivingacademy.ca

2. Information We Collect

We may collect personal information necessary to provide driving instruction services and comply with legal and insurance requirements.

Personal Identification Information

Full name
Email address
Phone number
Home address
Date of birth
Driver’s licence number
ICBC customer number (if required for road test packages)

Booking and Service Information

Lesson bookings and scheduling preferences
Pickup and drop-off locations
Driving experience level
Road test booking details
Payment information (processed securely via third-party providers)

Technical Information

When visiting our website, we may collect:

IP address
Browser type
Device information
Pages visited
Cookies and analytics data

3. How We Use Your Information

We collect and use your information only for purposes necessary to operate our driving school, including:

Scheduling and delivering driving lessons
Booking ICBC road tests on your behalf
Providing pickup and drop-off services
Communicating lesson reminders and updates
Processing payments and invoices
Improving our website and services
Meeting legal and insurance requirements
Ensuring student and instructor safety
Preventing fraud or misuse of services

We do not sell or rent your personal information to third parties.

4. Legal Basis for Collection

We collect personal information under the authority of:

British Columbia Personal Information Protection Act (PIPA)
PIPEDA (Canada)
ICBC requirements for licensed driver training providers
Contractual necessity to deliver services requested by customers

Providing certain personal information may be required in order to book lessons or road tests.

5. Sharing of Information

We may share limited personal information with trusted third parties when required:

ICBC (Insurance Corporation of British Columbia)

When booking road tests or providing certified training services, we may share necessary information with ICBC.

Payment Processors

Secure third-party payment providers process financial transactions. We do not store full credit card details.

Scheduling and Software Providers

We may use booking software or CRM tools to manage appointments.

Legal Requirements

We may disclose information if required by law, court order, or regulatory authority.

All third-party providers are required to maintain confidentiality and comply with Canadian privacy laws.

6. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience.

Cookies may be used to:

Remember booking form entries
Analyze website traffic
Improve website functionality
Measure marketing effectiveness

You may disable cookies through your browser settings.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

Secure website encryption (SSL)
Restricted access to personal information
Secure third-party booking platforms
Staff confidentiality obligations
Regular software updates and security monitoring

While we strive to protect your information, no online transmission is completely secure.

8. Data Retention

We retain personal information only as long as necessary for:

Providing services
Meeting legal and regulatory requirements
Insurance documentation requirements
Resolving disputes
Maintaining business records

When information is no longer required, it is securely deleted or anonymized.

9. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable
Request deletion of personal information where legally permitted
Ask how your information has been used

Requests can be submitted by email to info@limadrivingacademy.ca.

We may require identity verification before processing requests.

10. Third-Party Links

Our website may contain links to third-party websites such as ICBC or payment providers. We are not responsible for the privacy practices of external websites.

We encourage reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our services are intended for individuals eligible to obtain a driver’s licence in British Columbia.

We do not knowingly collect personal information from children under the age permitted by ICBC licensing regulations without parental or guardian consent.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

The updated version will always display the current effective date.

13. Consent

By using our website or booking services, you consent to the collection and use of information as described in this Privacy Policy.

If you do not agree with this policy, please do not use our website or services.

14. ICBC Code of Conduct for Driver Training Licensees

Lima Driving Academy operates in accordance with the standards and ethical requirements established by the Insurance Corporation of British Columbia (ICBC) for licensed driver training schools.

We are committed to maintaining professional conduct, transparency, and student safety as outlined in the official ICBC document:

Code of Conduct for Driver Training Licensees

This Code of Conduct outlines expectations related to:

Professional and ethical instruction practices
Honest representation of services and pricing
Student safety and respectful treatment
Compliance with ICBC licensing requirements
Proper record keeping and accountability
Avoidance of misleading claims regarding road test outcomes
Maintaining qualified and properly licensed instructors

We encourage all students and visitors to review the official document:

Code of Conduct for Driver Training Licensees (ICBC)

Official source:
https://partners.icbc.com/assets/4ioApQ4IKcaLRfT1IKcQwy/dtc410.pdf

By enrolling in our services, you acknowledge that Lima Driving Academy operates under these professional standards.