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Lima Driving Academy

Effective Date: March 29, 2026

This Refund Policy outlines the conditions under which Lima Driving Academy provides refunds for driving lessons, lesson packages, and road test services. By booking our services, you agree to this policy.

1. General Policy

We strive to provide high-quality driving instruction and flexible scheduling. Refunds may be granted in accordance with the terms below.

Refund eligibility depends on:

  • Notice provided for cancellations
  • Services already delivered
  • Administrative and processing costs
  • Compliance with our Terms and Conditions

All refund requests must be submitted by email to:

info@limadrivingacademy.ca
Phone: +1 (778) 758-5859

2. Lesson Cancellations

Students may cancel or reschedule lessons by providing at least 24 hours notice.

Eligible for Refund or Reschedule

If cancellation notice is provided at least 24 hours before the scheduled lesson:

  • The lesson may be rescheduled at no extra cost, OR
  • A refund may be issued if the lesson has not yet been delivered

Late Cancellations

If less than 24 hours notice is provided:

  • The lesson fee may be charged in full
  • The lesson may be deducted from a package
  • Refunds are not guaranteed

No-Show Policy

If a student does not attend a scheduled lesson:

  • The lesson will be considered completed
  • No refund will be issued

3. Lesson Packages

Lesson packages are offered at discounted rates and are subject to the following terms:

Partial Use of Package

If a package has been partially used:

  • The value of completed lessons will be deducted at the regular single-lesson rate
  • The remaining balance may be refunded

Unused Packages

Unused lesson packages may be eligible for refund if:

  • No lessons have been completed
  • Request is made within a reasonable time after purchase

Administrative fees may apply.

Packages are non-transferable unless approved in writing.

4. Road Test Packages

Road test packages may include vehicle use, warm-up lessons, and transportation.

Refund eligibility depends on the timing of cancellation:

Eligible for Refund

Refunds may be provided if:

  • Cancellation is made at least 48 hours before the scheduled road test
  • Services have not yet been delivered

Not Eligible for Refund

Refunds may not be issued if:

  • The student misses the scheduled road test
  • Incorrect information was provided when booking
  • ICBC fees are non-refundable
  • Services have already been delivered

Road test results are determined by ICBC and are not grounds for refund.

5. Instructor Cancellations

If Lima Driving Academy cancels a lesson due to:

  • Instructor illness
  • Vehicle issues
  • Weather conditions
  • Safety concerns
  • Scheduling conflicts

Students will be offered:

  • Rescheduling at no additional cost, OR
  • Full refund for the cancelled service

6. Payment Processing Fees

Payment providers may charge transaction fees.

In some cases, processing fees may be deducted from refunded amounts.

7. Refund Processing Time

Approved refunds are typically processed within:

5–10 business days

Processing times may vary depending on the payment provider.

8. Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Failure to provide required identification or licence
  • Unsafe or inappropriate behaviour during lessons
  • Being under the influence of drugs or alcohol
  • Refusal to follow instructor instructions
  • Expired lesson packages after extended inactivity
  • Services already completed

9. Exceptional Circumstances

We understand that emergencies can occur.

Refund requests due to exceptional circumstances may be considered on a case-by-case basis.

Supporting documentation may be required.

10. Policy Updates

We may update this Refund Policy at any time.

The most current version will always be available on our website.

11. Contact Information

For refund requests or questions:

Lima Driving Academy
Phone: +1 (778) 758-5859
Email: info@limadrivingacademy.ca